Return & Refund Policy
1. Return & Exchange Eligibility
We want you to be completely satisfied with your purchase. If you are not, we offer a 30-Day Return Policy from the date of delivery.
- Condition: Items must be unused, undamaged, and in original packaging with all tags attached.
- Non-returnable items: Gift cards, downloadable software, and intimate items (due to hygiene reasons) unless defective.
2. Return Shipping Cost & Liability (Who Pays?)
The responsibility for return shipping costs depends on the reason for the return:
| Reason for Return | Return Shipping Cost Borne By | Original Shipping Refund? |
|---|
Seller's Fault (Wrong item, defective, damaged) | Us (The Seller) We will provide a prepaid return label or reimburse you. | Yes (Full refund) |
Buyer's Remorse (No longer needed, found better price, ordered by mistake) | You (The Buyer) This amount is non-refundable unless you choose store credit. | No (Only the product price is refunded) |
Important: If we provide a prepaid label for a "Buyer's Remorse" return, the cost of that label will be deducted from your total refund amount.
3. How to Initiate a Return
To start a return, please contact our Support Team within 14 days of receiving the item.
- Contact Email: info@gridmro.com
- Subject Line: Return Request + [Order Number]
- Required Info: Order number, proof of purchase (screenshot), and reason for return (attach photos/videos if the item is defective).
Do not send the item back to the sender's address on the package. We will provide you with a specific Return Warehouse Address based on your location.
4. Refund Process
Once we receive and inspect your return (usually within 3-5 business days):
- Approved: Refund will be issued to your original payment method (Credit card/PayPal). It may take 5-10 business days for the bank to post it.
- Rejected: If the item shows signs of use or damage caused by the customer, we will contact you to arrange shipping it back to you at your expense.