Return & Refund Policy

Return & Refund Policy

1. Return & Exchange Eligibility

We want you to be completely satisfied with your purchase. If you are not, we offer a 30-Day Return Policy from the date of delivery.

  • Condition: Items must be unused, undamaged, and in original packaging with all tags attached.
  • Non-returnable items: Gift cards, downloadable software, and intimate items (due to hygiene reasons) unless defective.

2. Return Shipping Cost & Liability (Who Pays?)

The responsibility for return shipping costs depends on the reason for the return:

Reason for ReturnReturn Shipping Cost Borne ByOriginal Shipping Refund?
Seller's Fault
(Wrong item, defective, damaged)
Us (The Seller)
We will provide a prepaid return label or reimburse you.
Yes (Full refund)
Buyer's Remorse
(No longer needed, found better price, ordered by mistake)
You (The Buyer)
This amount is non-refundable unless you choose store credit.
No
(Only the product price is refunded)

Important: If we provide a prepaid label for a "Buyer's Remorse" return, the cost of that label will be deducted from your total refund amount.

3. How to Initiate a Return

To start a return, please contact our Support Team within 14 days of receiving the item.

  • Contact Email:
  • Subject Line: Return Request + [Order Number]
  • Required Info: Order number, proof of purchase (screenshot), and reason for return (attach photos/videos if the item is defective).

Do not send the item back to the sender's address on the package. We will provide you with a specific Return Warehouse Address based on your location.

4. Refund Process

Once we receive and inspect your return (usually within 3-5 business days):

  1. Approved: Refund will be issued to your original payment method (Credit card/PayPal). It may take 5-10 business days for the bank to post it.
  2. Rejected: If the item shows signs of use or damage caused by the customer, we will contact you to arrange shipping it back to you at your expense.
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